61 In-Depth Service catalogue management Questions for Professionals

What is involved in Service catalogue management

Find out what the related areas are that Service catalogue management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Service catalogue management thinking-frame.

How far is your company on its Service catalogue management journey?

Take this short survey to gauge your organization’s progress toward Service catalogue management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Service catalogue management related domains to cover and 61 essential critical questions to check off in that domain.

The following domains are covered:

Service catalogue management, Service catalog, Cloud computing, IT Governance, IT Service Management, Information Technology Infrastructure Library, Information technology:

Service catalogue management Critical Criteria:

Experiment with Service catalogue management failures and look for lots of ideas.

– In what ways are Service catalogue management vendors and us interacting to ensure safe and effective use?

– Who is the main stakeholder, with ultimate responsibility for driving Service catalogue management forward?

– What are our Service catalogue management Processes?

Service catalog Critical Criteria:

Ventilate your thoughts about Service catalog tasks and sort Service catalog activities.

– Who will be responsible for making the decisions to include or exclude requested changes once Service catalogue management is underway?

– What other departments, besides IT, use service catalog as a means of publishing their services in your organization?

– Which software allows an administrator to create and publish a service catalogue?

– Think of your Service catalogue management project. what are the main functions?

– What services are published in your organizations service catalog?

– Does your service catalog actually have pricing in it?

Cloud computing Critical Criteria:

Concentrate on Cloud computing goals and probe the present value of growth of Cloud computing.

– Data classification: how sensitive is the data that will be placed in the cloud (e.g., confidential, critical, public) and what controls should be in place to ensure it is properly protected?

– How will you exercise control over the data within the cloud to ensure that the data are available and that confidentiality and integrity of the data remain protected?

– To what extent do you believe the use of cloud computing will improve its ability to provide support for the business in the next two years?

– Time to market improvements. Will the move to cloud computing shorten the time it takes to deliver functional enhancements to end users?

– Have you considered that metrics collection, and system performance and security monitoring are more difficult in the cloud?

– What are the existing or planned mechanisms to assess the interoperability of different vendor implementations?

– What is the security gap between private cloud cloud computing versus client server computing architectures?

– What does it take to become a cloud computing provider, and why would a company consider becoming one?

– Recoverability: how will the service provider respond to disasters and ensure continued service?

– What challenges and opportunities does cloud computing present for IT service management ?

– How can cloud stakeholders ensure and promote the security of Cloud computing?

– Will cloud computing lead to a reduction in it expenditure?

– What are the security issues around cloud computing?

– How is cloud computing related to web analytics?

– What are reasons to say no to cloud computing?

– What is scalability and why is it important?

– What problems does cloud computing solve?

– Will cloud computing always lower costs?

– Will database virtualization take off?

– Fedramp approved/compliant?

IT Governance Critical Criteria:

Generalize IT Governance results and secure IT Governance creativity.

– Policy compliance is closely related to IT governance. Compliance has much to do with defining, controlling and governing security efforts. How should an organization respond to security events?

– Meeting the challenge: are missed Service catalogue management opportunities costing us money?

– what is the difference between data governance and it governance?

– How much does Service catalogue management help?

IT Service Management Critical Criteria:

Deliberate IT Service Management leadership and oversee IT Service Management requirements.

– What other departments, besides IT, use service catalog as a means of publishing their services in your organization?

– Why do many organizations stumble or fail in their initial attempts at implementing itsm practices?

– Does the cloud service provider require third-party providers in order to deliver services?

– What continuity plans are in place for recovering data, infrastructure and applications?

– What are the best practices in knowledge management for IT Service management ITSM?

– Why is it Service Management important to cloud providers?

– What best practices are relevant to your itsm initiative?

– How does this service support business activities?

– What questions should be asked of a cloud service provider?

– What does a disaster recovery plan look like?

– What is the future of it Service Management?

– What availability levels are provided?

– What do you see as your major ITSM challenge?

– Is the Quality of Service met?

– Where does the data reside?

– Available enough?

– What is ITIL?

Information Technology Infrastructure Library Critical Criteria:

Concentrate on Information Technology Infrastructure Library management and mentor Information Technology Infrastructure Library customer orientation.

– Think about the people you identified for your Service catalogue management project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– Why is Service catalogue management important for you now?

Information technology Critical Criteria:

Shape Information technology issues and diversify by understanding risks and leveraging Information technology.

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– Among the Service catalogue management product and service cost to be estimated, which is considered hardest to estimate?

– How do mission and objectives affect the Service catalogue management processes of our organization?

– How likely is the current Service catalogue management plan to come in on schedule or on budget?

– How does new information technology come to be applied and diffused among firms?

– The difference between data/information and information technology (it)?

– When do you ask for help from Information Technology (IT)?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Service catalogue management Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Service catalogue management External links:

Service Catalogue Management – lastik.store

Service Catalogue Management in ITIL | MyITstudy Blog

Service Catalogue Management – ensogo.store

Service catalog External links:

Campus Connect – UFIT Service Catalog

Service Catalog

Service Catalog – Manhattan College

Cloud computing External links:

REAN Cloud – Managed Services | Cloud Computing | …

Cloud Computing and Data Center Infrastructure as a Service

Microsoft Azure Cloud Computing Platform & Services

IT Governance External links:

IT Governance Indonesia (ITGID) – Home Page | ISACA …

IT Governance – Governance, Risk Management and …

IT Governance Site | Washington State University

IT Service Management External links:

#1 Authentication Suite For IT Service Management | AuthAnvil

IT Service Management | Availability Management | Optanix

ServiceAide: ITSM Tools – IT Service Management …

Information Technology Infrastructure Library External links:

[PDF]Information Technology Infrastructure Library – ITIL®

Information technology External links:

IUanyWare | University Information Technology Services

Umail | University Information Technology Services

Box @ IU | University Information Technology Services