Lean Mapping: What attendant changes will need to be made to ensure that the solution is successful?

Save time, empower your teams and effectively upgrade your processes with access to this practical Lean Mapping Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Lean Mapping related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

https://store.theartofservice.com/Lean-Mapping-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

The Toolkit contains the following practical and powerful enablers with new and updated Lean Mapping specific requirements:

STEP 1: Get your bearings

Start with…

The latest quick edition of the Lean Mapping Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals…

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 620 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Lean Mapping improvements can be made.

Examples; 10 of the 620 standard requirements:

Is there a cost/benefit analysis of optimal solution(s)?
How to Secure Lean Mapping?
If you could go back in time five years, what decision would you make differently? What is your best guess as to what decision you’re making today you might regret five years from now?
To what extent does management recognize Lean Mapping as a tool to increase the results?
What is your theory of human motivation, and how does your compensation plan fit with that view?
When information truly is ubiquitous, when reach and connectivity are completely global, when computing resources are infinite, and when a whole new set of impossibilities are not only possible, but happening, what will that do to our business?
What other jobs or tasks affect the performance of the steps in the Lean Mapping process?
Who will be responsible for making the decisions to include or exclude requested changes once Lean Mapping is underway?
What attendant changes will need to be made to ensure that the solution is successful?
What process should we select for improvement?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the Lean Mapping book in PDF containing 620 requirements, which criteria correspond to the criteria in…

Your Lean Mapping self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

The Self-Assessment Excel Dashboard; with the Lean Mapping Self-Assessment and Scorecard you will develop a clear picture of which Lean Mapping areas need attention, which requirements you should focus on and who will be responsible for them:

Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough Lean Mapping Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Lean Mapping projects with the 62 implementation resources:

62 step-by-step Lean Mapping Project Management Form Templates covering over 6000 Lean Mapping project requirements and success criteria:

Examples; 10 of the check box criteria:

Assumption and Constraint Log: Has the approach and development strategy of the Lean Mapping project been defined, documented and accepted by the appropriate stakeholders?
Quality Audit: Are there appropriate indicators for monitoring the effectiveness and efficiency of processes?
Activity Duration Estimates: What Lean Mapping project was the first to use modern Lean Mapping project management?
Contract Close-Out: Have all contract records been included in the Lean Mapping project archives?
Requirements Management Plan: Which hardware or software, related to, or as outcome of the Lean Mapping project is new to the organization?
Project Management Plan: Has the selected plan been formulated using cost effectiveness and incremental analysis techniques?
Team Performance Assessment: To what degree will the team adopt a concrete, clearly understood, and agreed-upon approach that will result in achievement of the teams goals?
Stakeholder Management Plan: Who is responsible for arranging and managing the review(s)?
WBS Dictionary: Is budgeted cost for work performed calculated in a manner consistent with the way work is planned?
Cost Management Plan: Planning and scheduling responsibilities – How will the responsibilities for planning and scheduling be allocated?

Step-by-step and complete Lean Mapping Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

1.1 Lean Mapping project Charter
1.2 Stakeholder Register
1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

2.1 Lean Mapping project Management Plan
2.2 Scope Management Plan
2.3 Requirements Management Plan
2.4 Requirements Documentation
2.5 Requirements Traceability Matrix
2.6 Lean Mapping project Scope Statement
2.7 Assumption and Constraint Log
2.8 Work Breakdown Structure
2.9 WBS Dictionary
2.10 Schedule Management Plan
2.11 Activity List
2.12 Activity Attributes
2.13 Milestone List
2.14 Network Diagram
2.15 Activity Resource Requirements
2.16 Resource Breakdown Structure
2.17 Activity Duration Estimates
2.18 Duration Estimating Worksheet
2.19 Lean Mapping project Schedule
2.20 Cost Management Plan
2.21 Activity Cost Estimates
2.22 Cost Estimating Worksheet
2.23 Cost Baseline
2.24 Quality Management Plan
2.25 Quality Metrics
2.26 Process Improvement Plan
2.27 Responsibility Assignment Matrix
2.28 Roles and Responsibilities
2.29 Human Resource Management Plan
2.30 Communications Management Plan
2.31 Risk Management Plan
2.32 Risk Register
2.33 Probability and Impact Assessment
2.34 Probability and Impact Matrix
2.35 Risk Data Sheet
2.36 Procurement Management Plan
2.37 Source Selection Criteria
2.38 Stakeholder Management Plan
2.39 Change Management Plan

3.0 Executing Process Group:

3.1 Team Member Status Report
3.2 Change Request
3.3 Change Log
3.4 Decision Log
3.5 Quality Audit
3.6 Team Directory
3.7 Team Operating Agreement
3.8 Team Performance Assessment
3.9 Team Member Performance Assessment
3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

4.1 Lean Mapping project Performance Report
4.2 Variance Analysis
4.3 Earned Value Status
4.4 Risk Audit
4.5 Contractor Status Report
4.6 Formal Acceptance

5.0 Closing Process Group:

5.1 Procurement Audit
5.2 Contract Close-Out
5.3 Lean Mapping project or Phase Close-Out
5.4 Lessons Learned

Results

With this Three Step process you will have all the tools you need for any Lean Mapping project with this in-depth Lean Mapping Toolkit.

In using the Toolkit you will be better able to:

Diagnose Lean Mapping projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in Lean Mapping and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Lean Mapping investments work better.

This Lean Mapping All-Inclusive Toolkit enables You to be that person:

https://store.theartofservice.com/Lean-Mapping-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

February 11, 2018

What is involved in Lean Mapping

Find out what the related areas are that Lean Mapping connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Lean Mapping thinking-frame.

How far is your company on its Lean Mapping journey?

Take this short survey to gauge your organization’s progress toward Lean Mapping leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Lean Mapping related domains to cover and 94 essential critical questions to check off in that domain.

The following domains are covered:

Lean Mapping, Value stream mapping, Business process mapping, Control plan, Design of experiments, Failure mode and effects analysis, Forrester effect mapping, Information and Software Technology, Kaizen, Multi-vari chart, Operations management, Pareto chart, Poka-yoke, Process capability, Product development, Project charter, Quality filter mapping, Root cause analysis, Shigeo Shingo, Six Sigma, Statistical process control, Supply chain responsiveness matrix, Toyota, Value chain, Value stream mapping software, Voice of the customer:

Lean Mapping Critical Criteria:

Categorize Lean Mapping governance and plan concise Lean Mapping education.

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Lean Mapping process. ask yourself: are the records needed as inputs to the Lean Mapping process available?

– What are the key elements of your Lean Mapping performance improvement system, including your evaluation, organizational learning, and innovation processes?

– What other jobs or tasks affect the performance of the steps in the Lean Mapping process?

Value stream mapping Critical Criteria:

Adapt Value stream mapping tactics and look in other fields.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Lean Mapping in a volatile global economy?

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Lean Mapping models, tools and techniques are necessary?

– How do we ensure that implementations of Lean Mapping products are done in a way that ensures safety?

Business process mapping Critical Criteria:

Think carefully about Business process mapping tactics and be persistent.

– How do we measure improved Lean Mapping service perception, and satisfaction?

– What is our formula for success in Lean Mapping ?

– What is Effective Lean Mapping?

Control plan Critical Criteria:

Paraphrase Control plan engagements and stake your claim.

– Are there any disadvantages to implementing Lean Mapping? There might be some that are less obvious?

– Which individuals, teams or departments will be involved in Lean Mapping?

– What are the long-term Lean Mapping goals?

Design of experiments Critical Criteria:

Co-operate on Design of experiments governance and find answers.

– Which customers cant participate in our Lean Mapping domain because they lack skills, wealth, or convenient access to existing solutions?

– Is the Lean Mapping organization completing tasks effectively and efficiently?

– Think of your Lean Mapping project. what are the main functions?

Failure mode and effects analysis Critical Criteria:

Co-operate on Failure mode and effects analysis leadership and devote time assessing Failure mode and effects analysis and its risk.

– Do those selected for the Lean Mapping team have a good general understanding of what Lean Mapping is all about?

– How do mission and objectives affect the Lean Mapping processes of our organization?

– What new services of functionality will be implemented next with Lean Mapping ?

Forrester effect mapping Critical Criteria:

Gauge Forrester effect mapping adoptions and raise human resource and employment practices for Forrester effect mapping.

– What tools and technologies are needed for a custom Lean Mapping project?

– Does the Lean Mapping task fit the clients priorities?

– What are specific Lean Mapping Rules to follow?

Information and Software Technology Critical Criteria:

Review Information and Software Technology quality and plan concise Information and Software Technology education.

– Is Lean Mapping dependent on the successful delivery of a current project?

– What are the record-keeping requirements of Lean Mapping activities?

Kaizen Critical Criteria:

Jump start Kaizen risks and don’t overlook the obvious.

– Will new equipment/products be required to facilitate Lean Mapping delivery for example is new software needed?

– What knowledge, skills and characteristics mark a good Lean Mapping project manager?

– What are your most important goals for the strategic Lean Mapping objectives?

Multi-vari chart Critical Criteria:

See the value of Multi-vari chart strategies and test out new things.

– In the case of a Lean Mapping project, the criteria for the audit derive from implementation objectives. an audit of a Lean Mapping project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Lean Mapping project is implemented as planned, and is it working?

– What are the disruptive Lean Mapping technologies that enable our organization to radically change our business processes?

– Can Management personnel recognize the monetary benefit of Lean Mapping?

Operations management Critical Criteria:

Examine Operations management management and probe the present value of growth of Operations management.

– Are there any easy-to-implement alternatives to Lean Mapping? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– What are the most important capabilities we consider when evaluating asset and Service Management providers?

– Do we have a high level of process automation connecting our asset and Service Management?

– What business benefits will Lean Mapping goals deliver if achieved?

– Do you have a single view into it Service Management?

– Is our company developing its Human Resources?

Pareto chart Critical Criteria:

Debate over Pareto chart engagements and know what your objective is.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Lean Mapping services/products?

– How do we go about Securing Lean Mapping?

Poka-yoke Critical Criteria:

Gauge Poka-yoke goals and catalog what business benefits will Poka-yoke goals deliver if achieved.

– For your Lean Mapping project, identify and describe the business environment. is there more than one layer to the business environment?

– Do you monitor the effectiveness of your Lean Mapping activities?

– Who sets the Lean Mapping standards?

Process capability Critical Criteria:

Win new insights about Process capability management and tour deciding if Process capability progress is made.

– What are the usability implications of Lean Mapping actions?

– How do we maintain Lean Mappings Integrity?

Product development Critical Criteria:

Derive from Product development management and balance specific methods for improving Product development results.

– A dramatic step toward becoming a learning organization is to appoint a chief training officer (CTO) or a chief learning officer (CLO). Many organizations claim to value Human Resources, but how many have a Human Resources representative involved in discussions about research and development commercialization, new product development, the strategic vision of the company, or increasing shareholder value?

– The owner of the product development processes in one of the companies stated: there are no product managers named in the company, what should they do?

– What can we do to ensure that all the necessary product development steps are adequately followed under the pressure of being first to market?

– Compare sequential product development and simultaneous product development. what are the advantages and disadvantages of each approach?

– Will Lean Mapping have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– Project type: what percent of resources should go to new product developments?

– What are we trying to do whilst progressing a product development lifecycle ?

– How should you most effectively invest your product development resources?

– Who are the people involved in developing and implementing Lean Mapping?

– Which step in new product development you think is the most important?

– Do you collaborate with customers for product development and/or innovation?

– Do you collaborate with customers for product development andor innovation?

– What are all of our Lean Mapping domains and what do they do?

– What are the steps in the new product development process?

– How can new product development be sped up?

Project charter Critical Criteria:

Examine Project charter risks and display thorough understanding of the Project charter process.

– Think about the functions involved in your Lean Mapping project. what processes flow from these functions?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Lean Mapping?

Quality filter mapping Critical Criteria:

Grade Quality filter mapping planning and secure Quality filter mapping creativity.

– How important is Lean Mapping to the user organizations mission?

– Will Lean Mapping deliverables need to be tested and, if so, by whom?

Root cause analysis Critical Criteria:

Define Root cause analysis projects and improve Root cause analysis service perception.

– Is there a Lean Mapping Communication plan covering who needs to get what information when?

– Do we do Root Cause Analysis?

– What is our Lean Mapping Strategy?

Shigeo Shingo Critical Criteria:

Examine Shigeo Shingo issues and check on ways to get started with Shigeo Shingo.

– Who will be responsible for documenting the Lean Mapping requirements in detail?

Six Sigma Critical Criteria:

Learn from Six Sigma failures and summarize a clear Six Sigma focus.

– What process management and improvement tools are we using PDSA/PDCA, ISO 9000, Lean, Balanced Scorecard, Six Sigma, something else?

– How do we Improve Lean Mapping service perception, and satisfaction?

– How is lean six sigma different from TOGAF architecture?

– Does our organization need more Lean Mapping education?

– What about Lean Mapping Analysis of results?

Statistical process control Critical Criteria:

Deduce Statistical process control leadership and cater for concise Statistical process control education.

– Does Lean Mapping create potential expectations in other areas that need to be recognized and considered?

– Are Acceptance Sampling and Statistical Process Control Complementary or Incompatible?

– How can we improve Lean Mapping?

Supply chain responsiveness matrix Critical Criteria:

Think about Supply chain responsiveness matrix governance and define Supply chain responsiveness matrix competency-based leadership.

– What are your current levels and trends in key measures or indicators of Lean Mapping product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

– What are your results for key measures or indicators of the accomplishment of your Lean Mapping strategy and action plans, including building and strengthening core competencies?

Toyota Critical Criteria:

Experiment with Toyota governance and acquire concise Toyota education.

– Toyota is the role model and the most highly developed example of the potency of systems thinking and action learning in its broadest sense. but why, if the tps is so successful, is toyota along with its circle of suppliers still almost the lone manufacturing example?

– Agile project management with Scrum derives from best business practices in companies like Fuji-Xerox, Honda, Canon, and Toyota. Toyota routinely achieves four times the productivity and 12 times the quality of competitors. Can Scrum do the same for globally distributed teams?

– Where do ideas that reach policy makers and planners as proposals for Lean Mapping strengthening and reform actually originate?

Value chain Critical Criteria:

Ventilate your thoughts about Value chain strategies and inform on and uncover unspoken needs and breakthrough Value chain results.

– When a Lean Mapping manager recognizes a problem, what options are available?

– Are accountability and ownership for Lean Mapping clearly defined?

Value stream mapping software Critical Criteria:

Study Value stream mapping software outcomes and explore and align the progress in Value stream mapping software.

– How do we know that any Lean Mapping analysis is complete and comprehensive?

Voice of the customer Critical Criteria:

Transcribe Voice of the customer failures and devote time assessing Voice of the customer and its risk.

– Are assumptions made in Lean Mapping stated explicitly?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Lean Mapping Self Assessment:

https://store.theartofservice.com/Lean-Mapping-Complete-Self-Assessment/

Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com

gerard.blokdijk@theartofservice.com

https://www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Lean Mapping External links:

LEAN Mapping
https://www.csee.umbc.edu/~olano/papers/lean

lean mapping | FDA Voice
https://blogs.fda.gov/fdavoice/index.php/tag/lean-mapping

Lean Mapping and Standard Work – Collin College
https://www.collin.edu/ce/courses/leanmap.html

Value stream mapping External links:

Value Stream Mapping Excel | Value Stream Map – QI Macros
https://www.qimacros.com/quality-tools/value-stream-map

Value Stream Mapping – Page 2 – Hash Management …
https://hashllp.wordpress.com/tag/value-stream-mapping/page/2

Value Stream Mapping Solution | ConceptDraw.com
http://www.conceptdraw.com/solution-park/business-value-stream-mapping

Business process mapping External links:

Essential Guide to Business Process Mapping | Smartsheet
https://www.smartsheet.com/essential-guide-business-process-mapping

Business Process Mapping Examples
https://www.smartdraw.com/business-process-mapping/examples

What is Business Process Mapping? – OnTask
https://www.ontask.io/resources/what-is-business-process-mapping

Control plan External links:

[PDF]Exposure Control Plan for Bloodborne Pathogens
https://www.dir.ca.gov/dosh/dosh_publications/expplan2.pdf

[PDF]CHAPTER 7 QUALITY CONTROL PLAN – HUD.gov / …
https://www.hud.gov/sites/documents/40601C7HSGH.PDF

Snow and ice control plan | City of Lexington
https://www.lexingtonky.gov/snow-and-ice-control-plan

Design of experiments External links:

[PDF]Statistical Design of Experiments
http://www3.nd.edu/~jnahas/DoE_I_Experimental_Design_V3.pdf

Design of Experiments – AbeBooks
https://www.abebooks.com/book-search/title/design-of-experiments

Failure mode and effects analysis External links:

[PDF]FAILURE MODE AND EFFECTS ANALYSIS (FMEA)
http://www.cae.wisc.edu/~me349/fmea/fmea_example5.pdf

FMEA | Failure Mode and Effects Analysis | Quality-One
https://quality-one.com/FMEA

[PDF]Failure Mode and Effects Analysis (FMEA)
https://www.aapm.org/meetings/2013SS/documents/FMEAPresentation.pdf

Information and Software Technology External links:

Information and Software Technology – Journal – Elsevier
https://www.journals.elsevier.com/information-and-software-technology

Information and Software Technology Journal – Home | …
https://www.facebook.com/ISTjournal

Multi-vari chart External links:

ASQ: The Multi-Vari Chart: An Underutilized Quality Tool
http://asq.org/qic/display-item/?item=13016

Multi-Vari Chart – Enna.com
https://enna.com/dictionary/multi-vari-chart

Multi-Vari Chart and Analysis Book – M/PCpS
https://www.mpcps.com/Multi-Vari-Analysis-Book.php

Operations management External links:

Operations Management Software | Dude Solutions
https://www.dudesolutions.com

PagerDuty | Digital Operations Management Platform
https://www.pagerduty.com

Product development External links:

352 Inc – Digital Product Development and Marketing Agency
https://www.352inc.com

New Product Development Center
https://npdc.okstate.edu

Invention Design, Product Development & Licensing | Enhance
https://enhancepd.com

Project charter External links:

What Is a Project Charter? Steering Your Project to Success
http://www.brighthubpm.com/project-planning/5161-what-is-a-project-charter/

3.5.1 The Agile Project Charter | Project Resources
https://projectresources.cdt.ca.gov/agile/the-agile-project-charter

Project Charter – Template & Example – GoLeanSixSigma.com
https://goleansixsigma.com/project-charter

Quality filter mapping External links:

Quality filter mapping – Rediff Pages
http://pages.rediff.com/quality-filter-mapping/1252775

Quality filter mapping – revolvy.com
https://www.revolvy.com/main/index.php?s=Quality filter mapping

Root cause analysis External links:

Root Cause Analysis – VA National Center for Patient Safety
http://www.patientsafety.va.gov/professionals/onthejob/rca.asp

Root Cause Analysis | AHRQ Patient Safety Network
https://psnet.ahrq.gov/primers/primer/10/root-cause-analysis

Online Root Cause Analysis Toolkit – Minnesota Dept. of Health
http://www.health.state.mn.us/patientsafety/toolkit

Shigeo Shingo External links:

Grand-Daddy of Quality: Shigeo Shingo – goleansixsigma.com
https://goleansixsigma.com/shigeo-shingo-grand-daddy-quality

13 Invaluable Shigeo Shingo Quotes – BrandonGaille.com
https://brandongaille.com/13-invaluable-shigeo-shingo-quotes

Shigeo Shingo Quotes – Lean Six Sigma Belgium
https://leansixsigmabelgium.com/quotes/shigeo-shingo-quotes

Six Sigma External links:

Online Lean and Six Sigma Training Videos | Gemba Academy
https://www.gembaacademy.com

Lean and Six Sigma Solutions | ASQ
https://asq.org/training/leansixsigma

Lean Six Sigma Training & Certification – …
https://goleansixsigma.com

Statistical process control External links:

Statistical Process Control – C Chart
http://spreadsheetzone.com/205/Statistical-Process-Control-C-Chart.html

Statistical Process Control – ethiostandards.org
http://www.ethiostandards.org/ESA/TalorMadePrograms.aspx?Id=17

What is SPC – Statistical Process Control? | InfinityQS
http://www.infinityqs.com/resources/what-is-spc

Toyota External links:

Welcome to Toyota Fleet | Toyota Motor Sales U.S.A., Inc.
https://trac.toyota.com

Southeast Toyota Finance
https://www.setf.com

Value chain External links:

[DOC]Value Chain Analysis – California State University, …
http://www.csun.edu/~rwn63797/documents/lufthansa.doc

Value stream mapping software External links:

Value Stream Mapping Software | Minitab
http://blog.minitab.com/blog/value-stream-mapping-software

Free Value Stream Mapping Software – Profit Surge
http://profit-surge.com/ProfitSurgeVSM

Value Stream Mapping Software | BreezeTree
http://www.breezetree.com/value-stream-mapping.htm

Voice of the customer External links:

iPerceptions | Full-Service Voice of the Customer solutions
https://www.iperceptions.com

VOC – Voice of the Customer Programs with SurveyGizmo
https://www.surveygizmo.com/voc

Voice of the Customer Technology of the Future | Qualtrics
https://www.qualtrics.com/vocalize