226 Extremely Powerful Change Management Policy Questions You Do Not Know

What is involved in Change management

Find out what the related areas are that Change management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Change management thinking-frame.

How far is your company on its Change Management Policy journey?

Take this short survey to gauge your organization’s progress toward Change Management Policy leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Change management related domains to cover and 226 essential critical questions to check off in that domain.

The following domains are covered:

Change management, Acronym and initialism, Agile software development, Australian Graduate School of Management, Business cycle, Business process, Business process reengineering, Business solution, Change control, Diffusion of innovations, Early adopter, Employee engagement, Harvard Business School, Human resource management, Information technology, Integrated Authority File, Leadership development, McKinsey & Company, North Sea, Organization studies, Organizational change, Organizational culture, Organizational development, Organizational structure, Performance management, Project management, Project stakeholder, Social Science Research Network, Social media, Stakeholder management, Strategic management, Talent management, Top-down and bottom-up design, Training and development, Transtheoretical model, United Kingdom, W. Edwards Deming:

Change management Critical Criteria:

Distinguish Change management management and adjust implementation of Change management.

– Troubleshooting – are problems related to what is actually changing (the change), to the management of tasks and resources to make the change happen (project management) or to issues relating to employee engagement, buy-in and resistance (Change Management)?

– In terms of change focus, leaders will examine the success of past strategic initiatives and the concrete Change Management that accompanied them. is the overall strategy sound?

– Do you have resources, processes, and methodologies in place to provide training and organizational change management services?

– Have all the major Change Management issues associated with the preferred alternative been identified and discussed?

– What are some concrete ways to help executives understand the value of change management?

– Does your organization have a preferred organizational change management methodology?

– What are the most important benefits of effective organizational change management?

– Do project management and Change Management look the same for every initiative?

– Do changes in business processes fall under the scope of change management?

– In what scenarios should change management systems be introduced?

– Are Organizational Change managements best practices (eg Kotter) applied?

– How do we go about Comparing Change management approaches/solutions?

– Does Change management appropriately measure and monitor risk?

– Who are the leaders in a Change Management process?

– What is workplace Change Management?

Acronym and initialism Critical Criteria:

Familiarize yourself with Acronym and initialism strategies and pay attention to the small things.

– Where do ideas that reach policy makers and planners as proposals for Change management strengthening and reform actually originate?

– What sources do you use to gather information for a Change management study?

– How can skill-level changes improve Change management?

Agile software development Critical Criteria:

Focus on Agile software development adoptions and get out your magnifying glass.

– Management buy-in is a concern. Many program managers are worried that upper-level management would ask for progress reports and productivity metrics that would be hard to gather in an Agile work environment. Management ignorance of Agile methodologies is also a worry. Will Agile advantages be able to overcome the well-known existing problems in software development?

– Much of the agile advice is oriented towards small teams of up to ten people, who are either co-located or near located, who have ready access to their primary stakeholders, and who are working on software that can be easily organized into a series of small releases. What about large teams?

– What if your business needs are still emerging and certain aspects of the system are rapidly changing or cannot be defined yet?

– How can we fix actual and perceived problems uncovered in ethnographic investigations of Agile software development teams?

– Can you afford to lock your business into a rigid long-term project where the cost of change grows exponentially?

– Will Agile advantages be able to overcome the well-known existing problems in software development?

– What if we substitute prototyping for user interface screens on paper?

– What scaling factors should we consider when tailoring our approach?

– What changes need to be made to agile development today?

– Are there SaaS tools for allocating workers to tasks?

– How do Web Operators communicate with Developers?

– What challenges do teams face when scaling agile?

– What Can We Learn From a Theory of Complexity?

– Will the team be populated by stakeholders?

– What have you completed since yesterday?

– What is the expected system lifetime?

– Any impediments/stumbling blocks?

– Heritage of traditional methods?

– What is Scale and Why Manage It?

– Are Agile teams collocated?

Australian Graduate School of Management Critical Criteria:

Confer re Australian Graduate School of Management goals and optimize Australian Graduate School of Management leadership as a key to advancement.

– What are the success criteria that will indicate that Change management objectives have been met and the benefits delivered?

– Can Management personnel recognize the monetary benefit of Change management?

– What are specific Change management Rules to follow?

Business cycle Critical Criteria:

Set goals for Business cycle outcomes and look at it backwards.

– What management system can we use to leverage the Change management experience, ideas, and concerns of the people closest to the work to be done?

– Is Change management Required?

Business process Critical Criteria:

Air ideas re Business process management and customize techniques for implementing Business process controls.

– Do we identify maximum allowable downtime for critical business functions, acceptable levels of data loss and backlogged transactions, RTOs, RPOs, recovery of the critical path (i.e., business processes or systems that should receive the highest priority), and the costs associated with downtime? Are the approved thresholds appropriate?

– Have senior executives clearly identified and explained concerns regarding Customer Service issues and other change drivers, and emphasized that major improvements are imperative?

– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Change management process?

– Has business process Cybersecurity has been included in continuity of operations plans for areas such as customer data, billing, etc.?

– Are interruptions to business activities counteracted and critical business processes protected from the effects of major failures or disasters?

– When conducting a business process reengineering study, what should we look for when trying to identify business processes to change?

– Do we have detailed information on the business process for refunds and charge backs if they are required?

– If we process purchase orders; what is the desired business process around supporting purchase orders?

– How do clients contact client services with any questions about business processes?

– If we accept checks what is the desired business process around supporting checks?

– What are the relationships with other business processes and are these necessary?

– How do you inventory and assess business processes as part of an ERP evaluation?

– What would Eligible entity be asked to do to facilitate your normal business process?

– What business process supports the entry and validation of the data?

– How do we improve business processes and how do we deliver on that?

Business process reengineering Critical Criteria:

Scrutinze Business process reengineering outcomes and report on setting up Business process reengineering without losing ground.

– How do we go about Securing Change management?

Business solution Critical Criteria:

Explore Business solution engagements and report on developing an effective Business solution strategy.

– What are your results for key measures or indicators of the accomplishment of your Change management strategy and action plans, including building and strengthening core competencies?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Change management?

– To what extent does management recognize Change management as a tool to increase the results?

– Your employees speak different languages. can your business solution handle it?

– Can your business solution handle it?

Change control Critical Criteria:

Rank Change control management and research ways can we become the Change control company that would put us out of business.

– Think about the kind of project structure that would be appropriate for your Change management project. should it be formal and complex, or can it be less formal and relatively simple?

– Which Change management goals are the most important?

– Why is change control necessary?

Diffusion of innovations Critical Criteria:

Investigate Diffusion of innovations failures and integrate design thinking in Diffusion of innovations innovation.

– Do we monitor the Change management decisions made and fine tune them as they evolve?

– Have all basic functions of Change management been defined?

Early adopter Critical Criteria:

Accumulate Early adopter risks and gather practices for scaling Early adopter.

– According to research by MIT and IBM, top-performing companies are three times more likely than lower performers to be sophisticated users of analytics. These early adopters of workforce analytics simply outperform. Organizations at the highest levels of talent analytics practice, including the adoption of workforce analytics, have 8% higher sales growth, 24% higher net operating income growth, and 58% higher sales per employee. How can you achieve similar business results?

– Think about the functions involved in your Change management project. what processes flow from these functions?

– How to deal with Change management Changes?

– Are there Change management Models?

Employee engagement Critical Criteria:

Exchange ideas about Employee engagement failures and modify and define the unique characteristics of interactive Employee engagement projects.

– Can we add value to the current Change management decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

– What role can internal branding and employee engagement play in creating a positive brand experience?

– Do the drivers of employee engagement differ significantly in different regions of the world?

– Did a newly introduced employee benefit have a positive effect on employee engagement?

– Which managerial competencies foster higher levels of employee engagement?

– What specific factors are most associated with higher employee engagement?

– Why is employee engagement higher for some job functions than for others?

– Is Supporting Change management documentation required?

– Should we even be focusing on employee engagement?

– Do we all define Change management in the same way?

Harvard Business School Critical Criteria:

Huddle over Harvard Business School management and get going.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Change management services/products?

– How likely is the current Change management plan to come in on schedule or on budget?

– How can you measure Change management in a systematic way?

Human resource management Critical Criteria:

Conceptualize Human resource management management and look for lots of ideas.

– What tools and technologies are needed for a custom Change management project?

– What are internal and external Change management relations?

– How would one define Change management leadership?

Information technology Critical Criteria:

Design Information technology tactics and finalize specific methods for Information technology acceptance.

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– How does new information technology come to be applied and diffused among firms?

– The difference between data/information and information technology (it)?

– Think of your Change management project. what are the main functions?

– Will Change management deliverables need to be tested and, if so, by whom?

– When do you ask for help from Information Technology (IT)?

– Why are Change management skills important?

Integrated Authority File Critical Criteria:

Value Integrated Authority File failures and clarify ways to gain access to competitive Integrated Authority File services.

– How important is Change management to the user organizations mission?

– Is a Change management Team Work effort in place?

Leadership development Critical Criteria:

Track Leadership development governance and tour deciding if Leadership development progress is made.

– How should we modify our leadership development program to drive better business results?

– Where are the best areas for us to target our leadership development program?

– How do we Identify specific Change management investment and emerging trends?

– Who needs to know about Change management ?

McKinsey & Company Critical Criteria:

Incorporate McKinsey & Company visions and gather McKinsey & Company models .

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Change management processes?

– What prevents me from making the changes I know will make me a more effective Change management leader?

– How does the organization define, manage, and improve its Change management processes?

North Sea Critical Criteria:

Boost North Sea strategies and document what potential North Sea megatrends could make our business model obsolete.

– Does Change management analysis show the relationships among important Change management factors?

– What are the top 3 things at the forefront of our Change management agendas for the next 3 years?

Organization studies Critical Criteria:

Think about Organization studies risks and customize techniques for implementing Organization studies controls.

– Is Change management dependent on the successful delivery of a current project?

– How is the value delivered by Change management being measured?

Organizational change Critical Criteria:

Start Organizational change goals and separate what are the business goals Organizational change is aiming to achieve.

– Giving people more responsibility is a demonstration of trust. if people feel they are trusted they usually respond by taking greater care and pride in their work. is management prepared to delegate responsibility and provide the back-up?

– Have I addressed employee questions and issues, and have I captured and escalated important employee concerns?

– Will the product of the project fail to satisfy customer requirements if the change request is not executed?

– What were the staff members roles in the development of organizational goals and in decision-making?

– Does the suggested change request seem to represent a necessary enhancement to the product?

– What behaviours will we hold one another accountable so we can be an effective team?

– What types of resources/skills set will be needed to carry out the assignment?

– Do we make Necessary adjustments as employees react to different messages?

– Do all of our organizational objectives / goals have action plan support?

– What will the new or changed processes look like?

– How is the change impacting my existing workload?

– What do we want people to know, feel and do?

– Cost schedule impact analysis required?

– Is the change visible to all end users?

– What is the Change Management process?

– Does Leadership Make a Difference?

– How Do We Evaluate Its Success?

– Are we winning?

Organizational culture Critical Criteria:

Apply Organizational culture strategies and modify and define the unique characteristics of interactive Organizational culture projects.

– What do we need to know, and how do we get the information required to answer this question, especially with regard to our organizational culture, technological roadmap, and where both organizations are moving in the long term?

– Is there a Change management Communication plan covering who needs to get what information when?

– How is the way you as the leader think and process information affecting your organizational culture?

– Who are the people involved in developing and implementing Change management?

– Will the organizational culture support new values of the agile team?

Organizational development Critical Criteria:

Unify Organizational development engagements and plan concise Organizational development education.

– Will Change management have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– Risk factors: what are the characteristics of Change management that make it risky?

Organizational structure Critical Criteria:

Focus on Organizational structure planning and finalize the present value of growth of Organizational structure.

– Another critical success factor is that appropriate governance needs to be in place. That is, is an appropriate organizational structure in place to manage the organization facing the cloud computing solution?

– what is the best design framework for Change management organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– Do you have a clearly defined organizational structure at organization level in order to sustain the risk management process?

– How will the existing culture and organizational structure be impacted by agile project management?

– How to manage workflows and projects, that are inherently distributed outside the organizational structure?

– What does a typical data warehouse and business intelligence organizational structure look like?

– Organizational structure for international business?

– Why is Change management important for you now?

– What Organizational Structure is Required?

Performance management Critical Criteria:

Devise Performance management results and report on the economics of relationships managing Performance management and constraints.

– How do employee selection and development practices, as well as staff performance management, well-being, motivation, satisfaction, and compensation, contribute to the growth of the organization?

– Have you identified your Change management key performance indicators?

– What does good Customer Service actually mean?

– How much does Change management help?

Project management Critical Criteria:

Generalize Project management issues and pay attention to the small things.

– Partial solutions can only be used if the information support is being developed for a process that has not yet been computerised. Namely, if users already use an old IT solution – will they partly use the old one and partly the new one?

– Are there contextual conditions, such as the size of the project or nature of the task, that signal a better fit for agile versus traditional project management approaches?

– When we say that the traditional project team is not self-organized, no matter how complex the project is, and what level of team we are discussing?

– Just what is a project management office, and how can it help you address the unique project management challenges in your organization?

– Are there process theory explanations for differentiating better from less successful ways to implement agile techniques?

– What about when our product is an integration of several different products, each with their own product owner?

– Are there metrics and standards that can be used for control of agile project progress during execution?

– To what extent are agile and traditional project management techniques mutually exclusive?

– How could a new product or service be developed in this century without Agile Project Management?

– How are agile principles being applied in large projects and multi-site projects?

– How difficult is agile project management for outsourced or off-shored projects?

– What happens to the function of the business analysis in user story development?

– What s the protocol for interaction, decision making, project management?

– Operationally, what does project management integration mean?

– What is the Technical aspect of Project Management?

– What is an economic aspect of Project Management?

– What is the meaning of success in this context?

– How do we minimize impact and cost?

– What is agile project management?

– When does a project begin and end?

Project stakeholder Critical Criteria:

Define Project stakeholder decisions and display thorough understanding of the Project stakeholder process.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Change management models, tools and techniques are necessary?

– What are the disruptive Change management technologies that enable our organization to radically change our business processes?

Social Science Research Network Critical Criteria:

Deliberate Social Science Research Network results and reinforce and communicate particularly sensitive Social Science Research Network decisions.

– What role does communication play in the success or failure of a Change management project?

– Are accountability and ownership for Change management clearly defined?

Social media Critical Criteria:

Prioritize Social media outcomes and define Social media competency-based leadership.

– When you use social media to complain about a Customer Service issue, how often do you feel you get an answer or your complaint is resolved by the company?

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Change management. How do we gain traction?

– What methodology do you use for measuring the success of your social media programs for clients?

– In what ways are Change management vendors and us interacting to ensure safe and effective use?

– Do you have written guidelines for your use of social media and its use by your employees?

– What is our approach to Risk Management in the specific area of social media?

– What is the best way to integrate social media into existing CRM strategies?

– How have you defined R.O.I. from a social media perspective in the past?

– Do you have any proprietary tools or products related to social media?

– What social media dashboards are available and how do they compare?

– How will social media change Category Management and retail?

– How do companies apply social media to Customer Service?

– Do you offer social media training services for clients?

– How is social media changing category management?

Stakeholder management Critical Criteria:

Troubleshoot Stakeholder management projects and learn.

– Are there project management practices that remain constant across traditional, hybrid, and agile approaches (e.g., Risk Management, stakeholder management, team building)?

– How do you determine the key elements that affect Change management workforce satisfaction? how are these elements determined for different workforce groups and segments?

Strategic management Critical Criteria:

Interpolate Strategic management tactics and get going.

– Why is it important to have senior management support for a Change management project?

– What are current Change management Paradigms?

Talent management Critical Criteria:

Study Talent management visions and observe effective Talent management.

– What tools do you use once you have decided on a Change management strategy and more importantly how do you choose?

– Is Change management Realistic, or are you setting yourself up for failure?

– How much does it cost to set up an online learning management system?

– How can the value of Change management be defined?

Top-down and bottom-up design Critical Criteria:

Dissect Top-down and bottom-up design management and find out.

– What threat is Change management addressing?

Training and development Critical Criteria:

Adapt Training and development goals and reduce Training and development costs.

– In a project to restructure Change management outcomes, which stakeholders would you involve?

– Do you monitor the effectiveness of your Change management activities?

– What is our formula for success in Change management ?

Transtheoretical model Critical Criteria:

Analyze Transtheoretical model tasks and cater for concise Transtheoretical model education.

– How do mission and objectives affect the Change management processes of our organization?

– What about Change management Analysis of results?

United Kingdom Critical Criteria:

Transcribe United Kingdom governance and look at it backwards.

W. Edwards Deming Critical Criteria:

Pay attention to W. Edwards Deming failures and drive action.

– What new services of functionality will be implemented next with Change management ?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Change Management Policy Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Change management External links:

Change management experts -Change Management …

MDT Software | Automation Change Management

DCCA Change Management

Agile software development External links:

Big Room Studios | Agile Software Development Company

Mobile Apps, Digital Products, Agile Software Development

Business cycle External links:

Business cycle.pdf | Business Cycle | Keynesian Economics

[PDF]The Nature and Causes of Business Cycles

[PDF]The Business Cycle and the Life Cycle – National …

Business process External links:

What is business process? – Definition from WhatIs.com

20 Best Title:(business Process Manager) jobs (Hiring …

[PDF]Business Process Guide Position Management : …

Business process reengineering External links:


[PDF]Business Process Reengineering


Business solution External links:

Login – Visa Business Solutions Experience

Gift Card | Small Business Solution | First Data

Alliance Business Solutions LLC – Translation

Change control External links:

[DOC]Change Control Procedure – European Commission

[PDF]Change Control Procedure – University of North …


Diffusion of innovations External links:

Diffusion of innovations (Book, 2003) [WorldCat.org]

[PPT]What is the diffusion of innovations?

Diffusion of innovations. (Book, 2005) [WorldCat.org]

Early adopter External links:

Early Adopter Program – The personal robot | temi

Become a beta tester at ErliBird: The early adopter community

Early Adopter Templates – ArcGIS
http://arcgis.com/home/group.html?owner=esri_en&title=Early Adopter Templates

Employee engagement External links:

CultureIQ | Employee Engagement Surveys To …

WorkJam: Employee Engagement

LifeWorks – Employee Engagement & Wellbeing

Harvard Business School External links:

Courses by Title – Harvard Business School MBA Program

Management – Doctoral – Harvard Business School

Business Leadership Research from Harvard Business School

Human resource management External links:

Inland Empire Society for Human Resource Management

DHRM | Utah Department of Human Resource Management

Sioux Empire Society for Human Resource Management

Information technology External links:

SOLAR | Division of Information Technology

Rebelmail | UNLV Office of Information Technology (OIT)

OHIO: Office of Information Technology |About Email

Integrated Authority File External links:

MEDLARS indexing: integrated authority file

Leadership development External links:

Leadership Development Institute- Eckerd College

Leadership Development Results That Matter | CCL

Leadership Development Programs | Leadership Louisville …

McKinsey & Company External links:

India | McKinsey & Company

North Sea External links:

NORTH SEA : collection eight. (Book, 2017) [WorldCat.org]

North Sea (1938) – IMDb

The North Sea (2016) – IMDb

Organization studies External links:

Culture: The Missing Concept in Organization Studies. – …

Organizational change External links:

UMD | Center for Leadership & Organizational Change

EdD in Organizational Change and Leadership | USC …

Organizational culture External links:

Organizational Culture – PRACTICAL MANAGEMENT

What Is Organizational Culture? | CultureIQ

Denison Consulting: Organizational Culture and …

Organizational development External links:

Title Organizational Development Jobs, Employment | Indeed.com

[PDF]Organizational Development Specialist – Norfolk, …

Organizational Development / Employment

Organizational structure External links:

Organizational Structure | About IHS

Organizational Structure Opportunities – CA State Parks

Organizational Structure of the National Park Service …

Performance management External links:

HRIS Performance Management – ltm.azdoa.gov

Performance Management | Home | Performance Culture

AppOptics – Application Performance Management | …

Project management External links:

Career Academy – Project Management, Business Skills, …

Pepper Construction Project Management Solution

LearnSmart IT & Project Management Online Training …

Project stakeholder External links:

Project stakeholder management and rumours – YouTube

Social Science Research Network External links:

Social Science Research Network (SSRN) | Edmond J. …

Social Science Research Network (SSRN)

SSRN: Social Science Research Network – University of …

Social media External links:

WhoDoYou – Local businesses recommended on social media

Social Media Engagement App | Post Planner

A Unified Social Media Management Platform – Statusbrew

Stakeholder management External links:

Stakeholder Analysis Video: Stakeholder Management …

What You Must Know About Stakeholder Management – CEG

Strategic management External links:

STRATEGIC MANAGEMENT Essays – ManyEssays.com

Strategic Management System

Strategic management (Book, 1993) [WorldCat.org]

Talent management External links:

Snagajob – Talent Management System

U.S. Army Talent Management

VA Learning University – Talent Management System

Training and development External links:

Training and Development Specialists

Training and Development | Human Resources

Training and Development

Transtheoretical model External links:

Transtheoretical Model of Change | Kent State University

Prochaskas Present the Transtheoretical Model | CIIS

The Transtheoretical Model in the Prevention of …

United Kingdom External links:

Kristina Rihanoff | United Kingdom | Dance to the Music Tour

United Kingdom – Map of Cities in United Kingdom – MapQuest

Furniture & Home Furnishings | IKEA United Kingdom

W. Edwards Deming External links:

The W. Edwards Deming Institute

The W. Edwards Deming Institute

Red Bead Experiment with Dr. W. Edwards Deming – YouTube

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